Set up payment issues, such as declined or incomplete transactions

If you accept problems paying for Google products, yous might need to fix a problem with your payments profile.

Find the outcome you're experiencing below:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this message. Effort these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to u.s.a., please practice and so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the accost recorded in your Google payments center settings. If they don't match, update your accost in your Google payments center, and endeavor the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop calculator, try the transaction using the Google product'southward website.
    • If yous're using a mobile device, effort using the product'southward mobile app (if an app is available).
  • If y'all're using guest checkout when the fault occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to effort the transaction once more.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is upwards to appointment. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use another grade of payment."

Annotation: These steps also use if you encounter the fault message "Your payment didn't go through. Delight effort a different payment method or try again later."

Try the following:

  1. Check to see if your payment method is up to appointment. If information technology isn't, update it in the Payments center, then endeavor your buy again.
  2. Make sure you have enough coin in your account for the buy.
  3. If you're yet having issues, contact your bank to see if there's a problem with your business relationship.
  4. Attempt making the purchase again with a different payment method.

"Your payment was declined due to an upshot with your account"

If you see this bulletin, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros demand a little more information to protect your business relationship confronting fraud.
  • We demand a little more information to comply with European union police (European customers only).

To set the issue, endeavour the post-obit:

  1. Go to the Payments middle.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity earlier you tin can purchase anything through your Google Account.
  3. Make sure your name, address, and payment information are up to engagement.

"Unable to process payment: Low menu balance"

Y'all might non accept enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You lot must verify the menu before you lot tin utilize it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge carte.
  4. Inside 2 days, you'll find a temporary charge on your card statement along with an eight-digit lawmaking.
  5. To complete verification, get to pay.google.com and enter the viii-digit code.

If y'all try to verify the payment method once more:

  1. Confirm which carte yous want to verify.
  2. Cheque how long ago y'all tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your menu statement. You should find a temporary charge from Google chosen "GOOGLE TEST," with an eight-digit code.

Card is grayed out & says "card is ineligible"

You can't use this card for this purchase. Effort to make the buy once again with a different card.

If the carte yous want to utilise isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more most what to do if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact back up.

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